WELCOME TO FRANK & CO
Privacy Policy
Last Updated: 18/02/2026
At Frank & Co, we care about your privacy almost as much as we care about dogs. This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your data.
Personal Information We Collect
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When you visit our website, we automatically collect certain details about your device. This includes information such as your web browser, IP address, time zone, and cookies installed on your device. As you browse the site, we gather information about the pages or products you view, the websites or search terms that referred you to us, and how you interact with our pages. We collectively refer to this as “Device Information.”
We collect Device Information using technologies such as cookies, log files, and web beacons, all of which help us understand browsing behaviour and improve the overall performance of our website.
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When you make a purchase, or attempt to make a purchase, we collect additional information from you. This includes your name, billing and shipping addresses, payment details, email address, and phone number. We refer to this as “Order Information.”
Throughout this Privacy Policy, the term “Personal Information” refers to both Device Information and Order Information.
How We Use Your Personal Information
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When you visit the Frank & Co website, we automatically gather certain details about your device. This includes information about your web browser, IP address, time zone, and some of the cookies stored on your device. As you browse the site, we also collect data about the pages or products you view, the websites or search terms that brought you to us, and how you interact with our site. We refer to this type of data as “Device Information.”
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We collect Device Information using the following technologies:
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Cookies: Small data files placed on your device that often include an anonymous unique identifier. You can learn more about cookies and how to disable them at: http://www.allaboutcookies.org.
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Log Files: These record actions taken on the site and collect information such as your IP address, browser type, internet service provider, referring and exit pages, and date/time stamps.
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Web Beacons, Tags & Pixels: Electronic files that help us understand how you browse and interact with the site.
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When you make a purchase, or attempt to, through our website, we collect certain information from you. This includes your name, billing address, shipping address, payment details, email address, and phone number. We refer to this as “Order Information.”
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When we mention “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.
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By using our website, you agree to allow third‑party services to process your IP address to identify your location for currency conversion. A temporary session cookie is then stored in your browser to keep your selected currency consistent as you navigate our website. This cookie is automatically removed when you close your browser.
Sharing Your Personal Information
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We share your Personal Information with trusted third‑party providers who assist us in running our business. These partners may include payment processors, shipping companies, marketing agencies, and analytics services. We only share the information necessary for them to carry out their services, and we do not sell your data under any circumstances.
We may also disclose Personal Information to comply with legal requirements, respond to lawful requests, or protect our rights.
Sharing Your Personal Information
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We share your Personal Information with trusted third‑party providers who assist us in running our business. These partners may include payment processors, shipping companies, marketing agencies, and analytics services. We only share the information necessary for them to carry out their services, and we do not sell your data under any circumstances.
We may also disclose Personal Information to comply with legal requirements, respond to lawful requests, or protect our rights.
Behavioural Advertising
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We use your Personal Information to offer targeted advertisements or marketing communications that may be of interest to you. This includes personalised ads delivered through platforms such as Google and Facebook based on your browsing behaviour.
You can manage or opt out of personalised advertising through the settings on these platforms or by using industry opt‑out tools such as the Network Advertising Initiative.
Social Media
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When you engage with our business on social media—this may include following our accounts, liking or commenting on our posts, tagging us, sharing our content, or similar interactions—you are giving consent for us to interact with you on those platforms. You also give permission for us to access and process any information that is publicly visible on your social media profile.
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Your interactions may include posting photos or videos that feature our products or services. By tagging or engaging with us, you grant us a royalty‑free licence to use your images, videos, and any related content for marketing, promotional, or advertising purposes for our business.
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If you prefer that we do not share or use your images or other contributions, please contact us at Frankandcouk@gmail.com, and we will ensure your content is not used going forward.
Your Rights
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Depending on your location, including within the UK and EU, you have certain rights regarding your personal data. These rights may include the ability to access the information we hold about you, request corrections, ask for your data to be deleted, object to certain processing activities, withdraw consent, or request a copy of your data in a portable format.
To exercise any of these rights, please contact us at Frankandcouk@gmail.com
Minors
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Our website is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If you are under 16 years old then we ask you not to use the Site and not to enter any personal information including your email address, address, name, username or telephone number.
Data Retention
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We retain Order Information for our records unless and until you request that it be deleted. We keep Personal Information only for as long as necessary to comply with legal obligations, maintain accurate business records, and support the operation of our services.
Security
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We take reasonable and proportionate security measures to protect your Personal Information. These measures include secure payment processing, encrypted data transfers, restricted access to sensitive information, and regular reviews of our security practices. However, no online data transmission or storage system can be guaranteed to be completely secure.
Changes To This Policy
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We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or operational requirements. Any updates will be posted on this page and marked with a revised “Last updated” date.
Contact Us
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If you have any questions, concerns, or requests regarding this Privacy Policy or your Personal Information, you can contact us at:
📧 Frankandcouk@gmail.com