Delivery & Returns 

We aim to get your pup’s goodies packed and on their way within 1–3 working days.You’ll receive a shipping confirmation as soon as your order heads off on its adventure!

​

Delivery Options​

UK Standard Delivery: 2–5 working days
UK Express Delivery: 1–2 working days​

Please note: delivery times are estimates and may sometimes be affected by postal delays or busy seasonal periods.

​

Delivery Costs​

​Shipping costs are calculated at checkout based on your location and chosen delivery method.

​

Order Tracking​

If tracking is available for your order, we’ll send you the tracking details as soon as it ships so you can follow your parcel’s journey home.

​

Return Eligibility​

We want both you and your dog to be happy! If something isn’t quite right, you can return your item within 30 days of receiving your order.​​

Return Eligibility

To be eligible for a return:

• Items must be unused, unworn, and in their original condition

• Items must be in their original packaging​​​

How to Start a Return

1. Email us at Frankandcouk@gmail.com with your order number and reason for return

2. We’ll send you the return instructions and return address

Once we receive and check the item, we’ll process your refund or exchange.

​

Return Shipping Costs​

Return postage costs are the customer’s responsibility unless the item is faulty or we’ve made a mistake.

​

Return Shipping Costs​

Refunds are processed to your original payment method within 5–10 working days after your return is received.

​​

Faulty or Damaged Items

If your order arrives damaged, faulty, or not quite what you expected, please contact us within 48 hours with photos.We’ll sort it quickly, no dog left disappointed!