WELCOME TO FRANK & CO
Terms & Conditions
These Terms & Conditions govern your use of our website and any purchases you make from us. By accessing our website or placing an order, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use our website or services.
About Our Business
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Our business, Frank & Co, operates from Wales, UK and can be contacted via email at Frankandcouk@gmail.com. We may update these Terms occasionally, and any amendments will take effect as soon as they are published on our website.
Use of Our Website
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By using our website, you agree to do so lawfully and responsibly. You must not interfere with the security or functionality of the site, attempt unauthorised access, or copy or distribute any content without permission. All content, including images, text, graphics, and branding, is owned by us or licensed to us and may not be used for commercial purposes without our written consent.
Orders and Payments
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When placing an order, you acknowledge that products are subject to availability and that prices may change without notice. We reserve the right to refuse or cancel any order at our discretion. All payments must be made in full before your order is processed. Delivery estimates are provided for guidance only and may vary due to courier delays or other factors outside our control. You are responsible for providing accurate delivery information.
Returns and Refunds
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Our returns policy is explained separately on our website. To qualify for a return, items must be unused, in their original condition, and returned within the specified timeframe. Some items, such as personalised or custom-made products, may not be eligible for return. Refunds will be issued once we receive and inspect the returned items to ensure they meet our return criteria.
User-Generated Content
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If you tag our business in posts, share images or videos featuring our products, or submit any content to us, you grant us a royalty‑free licence to use that content for marketing, promotional, or advertising purposes.​
If you would prefer us not to use your content, you can contact us at any time, and we will remove it from our platforms, please contact us at Frankandcouk@gmail.com
Privacy and Data Protection
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We are committed to protecting your privacy. Any personal data you provide will be collected, used, and stored in accordance with our Privacy Policy, which is available on our website. By using our services, you consent to the processing of your information as described in that policy.
Limitation of Liability
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To the fullest extent permitted by law, we are not responsible for any indirect, incidental, or consequential damages, including misuse of our products or issues arising from incorrect installation or handling. These Terms do not limit your statutory rights as a consumer.
Governing Law
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These Terms & Conditions are governed by the laws of United Kingdom. Any disputes arising from them shall be handled exclusively by the courts of [Insert Jurisdiction].
Contact Us
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If you have any questions about these Terms & Conditions, you can contact us at:
📧 Frankandcouk@gmail.com