Our Return Promise
We want both you and your dog to be happy! If something isn’t quite right, you can return your item within 30 days of receiving your order.
Please note that return postage costs are the responsibility of the customer, and original shipping fees are non-refundable.
Return Eligibility
To be eligible for a return:
Items must be unused, unworn, and in their original condition
Items must be in their original packaging
How to Start a Return
Email us at Frankandcouk@gmail.com with your order number and reason for return
We’ll send you the return instructions and return address
Once we receive and check the item, we’ll process your refund or exchange
